Good practices

Being Digitally Strong (Digitaal Sterk)

Being Digitally Strong (Digitaal Sterk)

Why the ‘Being Digitally Strong’ project?

Elderly people often feel lost in the digital age, but this project helps them to take the first steps and overcome their fears. 

 There is too little consideration given to the elderly when it comes to the use of modern phones and computers. Many elderly people find it difficult to start learning, just the thought about it is like a barrier for them. But once they start, they discover that it is still possible to gain digital skills at this age. You only have to do it step by step and not be afraid to make mistakes. At the end of the course the participants are satisfied that they can use the appliances independently. This increases their self-esteem and well-being.  

Year(s): started in 2020

Target group(s): Volunteers / social workers / library workers helping elderly people

Website or other online channels:


The project Being Digitally Strong uses a method called ‘Klik & Tik’. How do you turn on a computer? How can you type, send an email and buy something on the internet? How to use app’s on your smart phone, make and send pictures, etc. 

The course gives guidelines to educators/social workers on how to teach basic computer skills, such as using a keyboard and the basics for e-mailing and surfing on the internet. During the course experiences, doubts and victories are exchanged.

 The trainers are trained first how to use Klik & Tik course before they start teaching elderly people digital skills. They are also trained how to be patient and encourage the participants to do things step by step, taking in mind each person’s digital experiences from the past.   

Type of product

Course / Training

Brief description of the outcomes

 A course for elderly people for gaining basic digital skills on using a computer, sending an e-mail, using a tablet or a smart phone for surfing on the web or making pictures.  

Impact on target groups / Transferability potential

Digital developments that younger generations take for granted can still give the elderly a headache. Not only computers and smart phones but also for example, the public transport chip card can be a big obstacle for many of them. 

Once they overcome the fear of using modern appliances, they find that it's nice to regain control and become independent. This helps them feel better and more confident. 

 The methodology is easily transferable to other target groups and countries as it is developed in a user-friendly way and is freely accessible for use via internet.  

Promoter of the initiative: Stichting Dock Haarlem

Country: Netherlands

Languages available: Dutch

Website or other online channels:

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